Terms of services

1. Procedures for handling requests

Patient requests made through our website or by phone are processed by the Information Center for Surgery Patients and Holidays. Our consultants are trained to answer general questions about the procedures and conditions of service. Where the patient has medical issues, the consultant will forward them to the professional concerned and then respond to the patient.

2. Quote

Initially, the proposed tariff Surgery Holidays is an estimate. The final amount will be confirmed by the consultants. It is important to note that the first estimate may be slightly changed after individual assessment by the physician.
All exchanges of information between the patient and our Information Center is free and does not constitute an agreement between the patient and Surgery Holidays.

3. Services included in the price offer

The specifications for a standard medical visit included the fees of the medical team, medical consultation, hospitalization, service support, transportation (hotel / clinic), the cost of hotel stay is to share .

The basic estimate does not include:

• Drugs, related or not with medical treatment
• Any other services not specified in the quote The estimate may include some tourist (stay and theft). The proposed rates vary according to dates and suppliers (low - medium and high season). The tourist part is payable in advance by bank transfer.

Travel booking, payment terms and validity of the offer price

Confirmation will take place 15 days after receipt of quotations, period for reflection and consultation with other specialists, by sending the Form of Acceptance of the quotation. Upon receipt of this form of acceptance, an e-mail confirmation of dates, which will seal the consent form and information relating to the surgical procedure chosen, will be sent to the patient.
The costs of medical stay must be paid on the spot, after consultation by cash, traveler's checks or bank transfers accepted and confirmed before departure.

The payment of living expenses at the hotel made by bank transfer must take place 72 hours after receipt of the acceptance form. In cases where the patient performs his own arrangement for stay, we require a deposit of 20% of the medical stay, payable by bank transfer which should take 72 hours after receipt of the acceptance form. The patient may choose or postpone the date of arrival in accordance with the terms of the validity of prices specified below. The package price is valid for a period of 6 months from the date of receipt of payment of living expenses at the hotel or deposit the amount of medical stay.

Beyond this period, the package price will be amended to reflect the rates applicable for the period of stay.
The services required will be subject to the availability of the service offered by surgery and Holidays. Otherwise, it will be necessary to provide for additional fees for extra services and / or add extra days to stay at the hotel which will be borne by the patient. In this case, the patient should be informed as soon as possible. Surgery Holidays will endeavor to arrange suitable dates of stay as well as possible to the patient's request.

If after confirmation of dates, a patient wishes to amend, postpone or advance the acceptance will depend on availability.
If desired, the patient can ask to receive special treatment in his case, which will be additional cost. The amount of these additional costs will depend on the possibility of Surgery Holidays to obtain additional services necessitated by the patient's request. In all cases, these applications will be subject to the availability of these services.

In the case where a patient enters into an agreement without confirmation period, the arrival date will depend on the availability of service.

5. Cancellation

Cancellation of the tourist part, we will apply the following penalties:

• 15 days before departure: 10% of the expenses of hotel stay
• 3 working days before departure: 30% of the cost of hotel stay
• Beyond: 100% of living expenses.

Cancellation of medical stay: if, once there, the surgery is canceled, either for medical reasons, disagreement between the surgeon and patient, or cancellation by the patient, only the nights scheduled clinic will be set.

6. Before the trip

The consultants of Customer Care Department will support the planning of medical travel. The consultants will ask the patient's medical records and relevant information to evaluate his case and determine whether the treatment sought is appropriate.

Any medical information provided by the patient should be reviewed by the Medical Department of Surgery Holidays who will validate the adequacy with the requested treatment. In addition, Surgery & Holidays reserves the right to request additional medical information whatsoever on the part of the patient or his doctor abroad.

The patient has the right to preserve identity and safeguard their health record is advised in advance. In cases where the patient wishes to keep secret all medical information shared with the Medical Department of Surgery Holidays, it will specifically notify in writing so that Surgery Holidays to establish a protection system for this information

7. Trip planning medical

The detailed plan of the medical journey may be subject to change. Some treatments can only be performed at the same time.
All salaries requested are subject to change depending on the diagnosis by the doctor, according to his trial, while also taking into consideration the recommendations made by the attending physician abroad.

8. Unpredictable complications

If the compulsory study and thorough medical record indicates that the patient has a disease or indications against interfering with medical treatment without the patient has previously been informed :

          a) The patient will be informed of these medical problems and the possible consequences that the proposed treatment will result on his health.

          b) The patient will only pay the fees provided for overnight stays at the clinic, if these complications are discovered in Tunisia.

         c) Where applicable, the deposit will be refunded if no extra service is required by pre-existing conditions.

Surgery Holidays and all professionals involved, shall incur a procedure that could harm the health of the patient without first taking all necessary precautions.

9. Arrival in Tunis

The patient arrives at the airport Tunis-Carthage. A (e) assistant (e) will host the patient at the airport and take him to the hotel stay. The patient will receive a file containing all information relating to travel, and a document containing all information about medical procedures that he must sign before surgery.

Our assistants are not exclusive, they are assigned according to availability, and one of our assistants will greet you at the airport, take you to another medical consultation. It is possible, on request of the patient to have the exclusivity of an assistant, this particular service will pay off.

10. First Consultation

The date and time of the intervention will be confirmed after the pre-surgical consult.
Before surgery, the patient must sign a document certifying that he is aware of the risks and complications involved by the surgical process.

11. Post-operative follow

After surgery, the doctor will set up visits after surgery and inform the patient of the specific safety precautions when returning home.

12. Disclaimer Surgery Holidays

In case of complications involving another intervention or a longer hospital stay, the cost will be calculated by surgery and Holidays will be paid by the patient.

Neither Surgery Holidays, neither the physician chosen by the patient and medical team can not be held liable for the health of the patient during his stay, since there was no lack on their part but being due to the patient (self-medication, raises piercing, and others ...).

It is understood that in the field of plastic surgery, there is a possibility of divergence between the surgeon and patient about the expected aesthetic results. It was agreed that the doctor will do everything possible to obtain results that satisfy the expectations of the patient.